Shipping Policy

1. General Overview

At UMA ENGINEERS, we take great care to ensure that your orders are delivered safely, securely, and on time.

Since we operate on a make-to-order model, shipping timelines may vary based on production schedules, product type, and destination.

2. Order Processing

• Order processing begins only after payment confirmation.

• Production and dispatch timelines depend on order complexity, material availability, and current manufacturing load.

• Customers will receive an order confirmation email followed by a dispatch notification once the order is shipped.

3. Shipping Methods

• We partner with reliable logistics and courier services to ensure timely and secure deliveries.

• Shipping options may exclude standard, express, or freight-based services depending on product type and destination.

• Shipping charges are calculated based on order weight, volume, and delivery location, and are communicated at checkout or quotation stage.

4. Delivery Timelines

• Estimated delivery time is provided at the time of order confirmation.

• Actual delivery times may vary depending on destination, courier availability, customs clearance, or local regulations.

• UMA ENGINEERS is not liable for delays caused by third-party logistics partners, natural calamities, strikes, or other unforeseen events.

5. Tracking & Notifications

• Once dispatched, customers will receive a tracking ID and courier details via email or SMS.

• Customers can monitor shipment progress using the tracking link provided.

• In case of tracking issues or delays, customers are encouraged to contact our support team for assistance.

6. International Shipping

• International orders are accepted on a case-by-case basis and are subject to applicable import duties, taxes, and customs charges, payable by the customer.

• UMA ENGINEERS is not responsible for delays or rejections caused by customs authorities.

• Delivery timelines for international shipments may differ significantly based on destination and customs clearance processes.

7. Shipping Address Accuracy

• Customers must provide accurate and complete delivery details at the time of placing the order.

• UMA ENGINEERS will not be held responsible for delivery failures or delays due to incorrect or incomplete address information.

• Additional charges may apply if a shipment must be re-dispatched due to inaccurate address details.

8. Damaged or Lost Shipments

• All shipments are securely packed and dispatched in perfect condition.

• If a package is damaged, tampered, or missing upon delivery, customers must report it immediately to our support team within 48 hours of receipt.

• Replacement or refund eligibility will be determined after inspection and coordination with the logistics partner.

9. Partial Shipments

• For large or complex orders, deliveries may be completed in multiple shipments.

• Customers will be notified in advance if an order is being shipped in parts, along with corresponding tracking details.

10. Customer Support

                For any shipping-related queries, assistance, or tracking issues, customers may contact our support team via:

Disclaimer

This Shipping Policy forms an integral part of the Terms & Conditions of UMA ENGINEERS.

By placing an order, the customer acknowledges and agrees to comply with this policy

UMA ENGINEERS reserves the right to update or modify this Shipping Policy at any time without prior notice.